faq

Frequently asked questions

WHERE DO YOU DELIVER?

We provide a gift delivery service across Australia using Australia Post (registered parcel post). If you would like to arrange an urgent delivery, please send us a note via our Contact Page and we will provide a custom quote for you. We dispatch our parcels within 24 hours of an order being placed. I.e. If the order is placed before close of busineses day, we ship first thing the following day.



DO YOU HAVE A STORE I CAN VISIT?

No, we operate as an online retailer and have no physical storefront. Our stock is in a warehouse.



I HAVE A QUESTION ABOUT MY ORDER, WHAT SHOULD I DO?

The MeTime Customer Service team is here to help you Monday - Friday from 8:00am to 5:00pm. Please send us a note via our Contact page.



WHAT HAPPENS IF I PROVIDE INCORRECT DELIVERY INSTRUCTIONS?

If you provide us with an incorrect address or an incorrect name we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee will be incurred.



WHAT IF I START PAINTING AND DON'T LIKE MY OWN ARTWORK?

At MeTime Inc we don't believe there is such a thing as "bad" art. If you are struggling for inspiration you're welcome to check out the ideas on our instgram page @metime_inc



IS ART THERAPY RECOMMENDED FOR WELLBEING?

Absolutely is! There is a tonne of evidence-based research that supports art-based mental wellbeing programs. If you would like to learn more, we recommend you take a look at the 2017 Arts Health and Wellbeing report where you can read in more detail, the findings from two years’ of in-depth research.