Frequently asked questions
WHERE DO YOU DELIVER?
We provide a gift delivery service across Australia using Australia Post (registered parcel post).
DO YOU HAVE A STORE I CAN VISIT?
No, we operate as an online retailer and have no physical storefront. Our stock is in a warehouse.
I HAVE A QUESTION ABOUT MY ORDER, WHAT SHOULD I DO?
The MeTime Customer Service team is here to help you Monday - Friday from 8:00am to 5:00pm. Please send us a note via our Contact page.
WHAT HAPPENS IF I PROVIDE INCORRECT DELIVERY INSTRUCTIONS?
If you provide us with an incorrect address or an incorrect name we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee will be incurred.
WHAT IF I START PAINTING AND DON'T LIKE MY OWN ARTWORK?
At MeTime Inc we don't believe there is such a thing as "bad" art. If you are struggling for inspiration you're welcome to check out the ideas on our instgram page @metime_inc
IS ART THERAPY RECOMMENDED FOR WELLBEING?
Absolutely is! There is a tonne of evidence-based research that supports art-based mental wellbeing programs.